Hey, a geek’s gotta drive, right? Well, I just wanted to take a moment to thank the team at the Bowie Goodyear for going beyond customer service for my wife.
We bought four nice, new, not-cheap tires yesterday for our Toyota Sienna mini-van (yes, all my rock and roll buddies from the 80′s, Chris aka “Animal” rocks a mini-van). On the way out of the parking lot, my wife ran over a large nail… not the Goodyear lot, the mall parking lot… and one tire was almost flat this morning.
Well, we didn’t get road hazard coverage and at first, they were going to just comp the labor and charge for the tire. But, after a little good-natured talking and a call to Goodyear headquarters, they gave us the new tire at no charge and said “Merry Christmas!”
Guys, THAT is good service… even if we would have had to pay for a tire. Thank you and keep up the good work!